In last few days I have realized that Indian organizations whether public or private are aiming only for one thing customers money. But while they do want customer’s money they do not want to provide the services or products they promise. They want to swindle hard earned money of customers. In case a customer raise voice they show such an apathy and confuse customer in such a manner that customer feel easy to buy a new product/ avail another service than chasing these greedy organizations.
IFB’s tag line is “Set yourself free”. When my sister brought IFB dishwasher 6 month back, she brought with a hope that she would be able to set sometime free for other important tasks. But only later she realized what does “Set yourself free” actually means. It means set yourself free of money and IFB promise to loot your money.
It was almost 6 months back IFB dealer delivered a packed dishwasher to my sister’s house. When the package was opened it was found that dishwasher is broken. The mechanic told that don’t worry in such situations we replace the dishwasher as it is damaged. But meanwhile you can use the dishwasher and once the new one is delivered we would replace this. The complaint was lodged with IFB on same day and they said the process of replacement has started. One month later we were told that the Area Manger needs to approve application once approved the dishwasher would be replaced. The same response was provided for next 2 months. I approached Head of Northern division of IFB. He told me that swift action would be taken. After 3 weeks of constant follow-up this gentleman tells me that the damaged part is non-functional and only that part would be replaced.
I am not sure whether it’s a functional part or not. The question is can you deliver a damaged product when paid full amount?
Can a new car be sold with broken/missing bonnet as this is not a functional part?
Left with no option we are now planning legal action against IFB. This is outrageous that big organizations such as IFB are trying to swindle customers by selling damaged products and their management is trying to fool the customers.
IFB – We deliver best damaged products and don't worry we charge extra for this!!